Refund Policy

Last updated: October 30, 2026

Purchases on RageCut are processed by Polar (polar.sh), our reseller and merchant of record. Approved refunds are paid by Polar to your original payment method.

Credit packs

You can get a full refund within 14 days of purchase if none of the credits from the pack have been used. After that, or once you have started using the pack, it can’t be refunded.

Pro subscription

You can cancel your subscription at any time in your account. It stays active until the end of the period you have already paid for and then doesn’t renew. We don’t refund the current or past billing periods.

Failed analysis

If the analysis of a file fails, the credits it used are returned to your balance automatically. You don’t need to ask for this.

Your right of withdrawal

If you are a consumer in the European Union, you have a 14-day right to withdraw from a purchase of digital services. When you start using purchased credits or the Pro plan, you ask us to begin providing the service right away and acknowledge that you lose this right for the part already provided.

Exceptions

• Duplicate charges and payments taken by mistake are always refunded.
• If your account is suspended or closed because you broke our Terms of Service, for example by infringing copyright, unused credits and the remaining subscription period are not refunded, to the extent permitted by law.
• This policy doesn’t limit any rights you have under the law of your country.

How to ask for a refund

Write to [email protected] from your account’s email address and include the receipt or order number. You can find your receipts under “Billing & receipts” in your account.